Browse Articles By Category - Customer-Service
Is Your CRM System Destined To Fail
San Francisco, CA (ARTICLE MARKETER) July 9, 2005 -- CRM Blog has published a free report on how to prevent your CRM system from failing. They unveil 10 'must ask' questions that should be addressed w...Why Your Website Needs a Live Answering Service
Signing up with a live answering service was one of the best business decisions I ever made. By doing so, I immediately gained several real advantages over my competitors....Digital Signage Cutting Out the Cacophony
With the help of a little technology troublesome audio sources can be tamed on the digital signage beast....Role of Customer Service in Success of Business
This article defines the role of customer service and its significance in the success of a business enterprise....Calling Cards With Connection Fee Estimate Before Rejecting
It is unknown what services the fee is charged for. It arouses desire to reject this product of telecom industry immediately. But don't hurry to do it. Take advantage of the lowest rates....The Customer Is King
Explaining the importance of looking after existing customers and building of 'word of mouth' for exposure and growth of your business....Raising The Lifetime Value Of Your Customers
Your self-storage customers are worth more money than they're currently paying you. This article gives you a few ideas on how to capitalize on this powerful truth....Are You Taking Care of Your Employees
A recent survey done by CCH a provider of human resources and employment law information released its 2005 CCH Unscheduled Absence Survey with interesting results. It found that only 35% of unschedul...Whats The Customer Service Buzz About Your Business
If you're a regular reader of this column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to h...Automotive Retail BDC and Internet Departments CRM Alone is Not Enough
CRM software is only one component of the automotive dealer BDC initiative....How important are your employees
Value of customer service...Growing your Business One Customer at a Time
Big money isnt as much in winning customers as in keeping customers. Think of them as individuals--each individual customers perception of your company will determine how well you do this. Here ...Customer Service and the Human Experience
Historically, customer service was delivered over the phone or in person. Customers didn?t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many ...How a Live Answering Service will do Wonders for Your Website
Even something seemingly as basic as making sure my customer service phone line gets answered used to be a logistical nightmare for me -- until I started using a live answering service....Feedback Listening to What You Dont Want to Hear
If you hate any kind of feedback, because it feels like criticism, and you despise confrontation, you may be limiting your opportunities for success. Use these 10 steps to learn to extract useful info...Can You Hear Me Now
We all think we know how to listen, yes? The fact is that very few people know how to truly listen. In our earnestness to serve, we get pulled out of a conversation by preparing for the answer while...Client Relationships How To Make It Last
Clients are the most precious assets for a business. Without clients, there can be no business....7 Positive Ways to Turn Complaints into Assets
It's difficult to reach your buisness goals if you don't have the right materials and/or the information to help your buisness reach the success it's capable of. These seven helpful sugestions will b...Four SureFire Ways to Keep Your Customers Happy
It's difficult to reach your buisness goals if you don't have the right materials and/or the information to help your buisness reach the success it's capable of. These four competitive marketing stra...The Unbeatable Laws Of Customer Service
Your business can?t survive without customers. That?s the number one law of customer service. Find out what the other laws are in this article....The 7 Secrets Of Wow Customer Service
When you give your customers a service that is way out of the normal, two things happen: your customers come back again and again; and your job becomes a source of pleasure. This article shows you how...Keeping Your Cool When The Audience Gets Hot
A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control....Survival of the Fastest
With cell phones, PDAs and instant messaging we continue to seek devices and software that will allow us to accomplish multiple tasks efficiently and effectively. Survival of the swiftest has been...Awesome Customer Service Requires a Three Pronged Attack
The perception in the marketplace, according to research, is that customer service is declining. Whether consumer expectations have increased or services have declined over the last few years is debat...How To Walk The Floor And Talk To Customers
Your role is take that of a maitre d?hotel. You should meet your guests (customers), welcome them and ensure they leave with a positive feeling about your business. You should set aside at least one h...Provide a Customer Experience but What Do They Really Want
As retailers, we often talk about providing our customers with a memorable retail experience, yet we often forget to ask the consumer what they want....Third Place Retailing The New Battlefield
What is a ?third? place? Consumers spend time at home, their first place; at work, their second place and then often have a favourite third place....Improving Your Customer Relationship Management with Blogging Technology
A blog, short of web log, is an interactive web-based journal that encourages participation from viewers. It looks like and does everything a website does and more! A blog serves as an excellent supp...Talking to People Made Easy in 9 Simple Steps
Does the thought of talking to people make you break out in hives or break out in song? Some of us are coping with issues that make it harder for us to communicate....How To Get Valuable Feedback From Your Customers
You can learn many things you didn' t know about your business by getting valuable feedback from your customers. Your customers may buy your main product just to get the free gifts. Your visitors may ...