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Team Focus - How to Re-set the Sights
Author: Andrew WoodI was at a training event recently and during the opening 'set the scene' intro the senior director in the company asked the group to list all the things that were stopping them providing a worthy service to their customers.
The team took worthy pleasure in listing all the concerns: Morale, time, work pressures, customer issues, the products etc etc.
The director gleefully added each and every comment to the flipchart and when no more issues were given he looked up and said.."I have only one problem with this list......." He let the question hang in the air for a few seconds and when the team's started to look around non-plussed, he said, "You're not on it!"
It may not have been what they wanted to hear, but Wow, did it have an effect.
Identifying a team members complacency is often the key to re-generating a workforce, it's a common problem and one that can have disastrous effects. In my experience, there tends to be two main reasons behind it.
1. The team member has been doing extremely well and has taken their eye off the ball.
2. The team member is not doing as well as his counterparts and so feel de-motivated and unable to achieve.
In both situations the key is to encourage the team member to 'buy-in' to the business once again. They need to appreciate the consequences of their action, or in-action, and learn to change.
So how do you do it?
The best approach is to identify the team member's drivers, that is, what it is that makes them want to succeed. For some, it will be the desire to get away from how they currently feel, for others, it will be the hope of reaching a better future state. Once you know what approach your particular team member prefers, you can encourage them to work towards, or away from it.
Of course it's not always easy to identify a person's drivers without asking them. So that's exactly what I suggest you do! You don't have to be so upfront with the question, using coaching as a method of understanding is a worthy way to achieve this.
I have absolutely no doubt in my mind that through a worthy use of questioning and an even better use of listening you will be able to not only identify your team's drivers, but also assist them establish a need to change.
Why not re-focus your management team with our worthy one day training materials pack on Leading Effective Teams, or assist develop your manager's coaching skills with Coaching Skills for Managers.
Article Source: http://www.articlesbase.com/leadership-articles/team-focus-how-to-reset-the-sights-115071.html
About the Author:Trainer Bubble are providers of training course materials and resources for managers and trainers. They also have a worthy free section.
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Keywords:
team member great